Frequently Asked Questions

What is the idea behind GrandTracker?

The idea for GrandTracker came from a desire to keep track of information about grandkids and family members, and to have that available at our fingertips in one place. We wanted to design something that would remind us ahead of important events (birthdays and anniversaries), and be a place where notes and other information could be kept that would help grandparents and parents remember important information. GrandTracker is part of the GrandConnect suite of services and information that together assist grandparents in building strong influential relationships and connections with their grandchildren.

How does GrandTracker work?

GrandTracker is a unique contact management system for families. It is designed for grandparents (and parents, or anyone in a family) to organize and keep track of their family members, including anything important that helps to build and maintain connection. This includes but is not limited to birthdays, anniversaries, and other events such as planned family reunions and activities. Lorem ipsum dolor sit amet, consectetur adipiscing elit?

How does the calendar feature work?

The calendar in Grand Tracker helps you keep track of important family events like birthdays, anniversaries, and other significant dates. You can set reminders for these events to ensure you don’t miss any celebrations.

What is the family tree feature, and how do I use it?

The family tree feature in Grand Tracker helps you visualize your family connections and how they visually fit together. You can add family members, view relationships, and trace your family lineage using this feature.

What information can I include in the Family Profile?

The Family Profile feature allows you to store details about each family member, including notes and photos. You can attach memories, updates, and personal information to each profile to keep a record of your family’s history and experiences.

Can I create Family Groups within the app?

Yes, Grand Tracker allows you to create family groups. This feature helps you organize and communicate with specific groups within your extended family, such as immediate relatives or different branches.

Is Grand Tracker easy to use for older adults?

Yes, Grand Tracker is designed with older adults in mind. The interface is user-friendly, with clear navigation and large fonts/icons to aid readability and usability.

How does GrandTracker interface with the information already on my phone?

GrandTracker does not store any information or data on your individual phone. However it mirrors photos on your device so that you can link family names in GrandTracker with photos that are already stored on your smart phone device. All media utilized inside GrandTracker is mirrored to the phone device’s photos and is not stored or uploaded inside the GrandTracker database.

My profile pictures have disappeared.

Profile pictures inside the GrandTracker App are mirrored from the phone’s Photos application. Deleting pictures from the Photos application will cause them to disappear from GrandTracker.

Is my information secure on GrandTracker?

Grand Tracker prioritizes user privacy and data security. We use encryption and secure storage practices to protect your personal information and ensure confidentiality. No data is stored on an individual phone. Security measures provide robust security using a combination of infrastructure-level safeguards and security controls. Accounts and data are securely tied to the unique email address of the registered user.

Can I access Grand Tracker from multiple devices?

Yes. Grand Tracker is accessible from smartphones and tablets, but not presently available on PC/desktop. You can download the app on multiple devices and sync your data across them for seamless access.

Can I transfer GrandTracker with its data to a new phone?

Yes and no. Your account data is not stored on your phone. It is securely stored and encrypted on Amazon Web Services (AWS). This means all your personal information and account details will be available when you install GrandTracker on a new device. However, the photos GrandTracker mirrors are stored locally on your phone. When you switch to a new phone, your photos must also be transferred to that device. Once GrandTracker is installed on the new phone, permission must be given for the app to mirror those photos. This is required under GDPR Compliance, to ensure the user maintains full control of their data.

Can I invite others in my family to utilize GrandTracker?

Yes. In fact, we hope you do. GrandTracker allows you to invite family members through your Family list. When you enter a family member’s information into the Family Members section of GrandTracker, if you enter their email address and then select the option to share GrandTracker, they will receive an email notice with an invitation for them to download GrandTracker on their phone. They can download the App for free and enter their family members and build their living Family Tree, and utilize GrandTracker in the same way that you do. You may also refer anyone to the GrandConnect.com website where they will be guided to download GrandTracker free on their own phones.

How do I invite my family members to join Grand Tracker?

Grand Tracker allows you to invite family members through your contacts list. Simply select the contacts you want to invite, and they will receive an invitation to join the app.

Is GrandTracker available for computers?

No. It is not (yet) available on a PC/desktop. The App is available on smart phones and tablets, using mobile view resolution, regardless of the device to which it has been downloaded.